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Shipping
We ship all
orders
FREE FedEx Next Day Air within the USA, excluding Alaska and Hawaii.
Please allow 24
hours for your order to process. Orders placed by noon Mountain Time usually
ship the same day but we cannot guarantee that an order will ship the same day
it is placed. Orders do not ship on weekends. Customer is responsible for
ensuring that FedEx can deliver to specified shipping address.
Returns
All alternators
are returnable for full credit within 30 days (except certain special order and
discontinued items that have been identified as "No Return"). If you're not
satisfied with an starter / alternator or you just decide you don't need it, all returns must
have a Return Authorization number that is issued by Starter Pros. You can
obtain return instructions by calling our toll free number or by sending us an
e-mail to customerservice@alternatorpros.com (in your email, please tell us your
order number, the part number and the reason for the return). If an alternator doesn't
fit, don't try to "make it fit" and risk damaging the starter / alternator or your car (or
yourself). We won't accept responsibility for any costs exceeding the cost of
the starter / alternator (and you don't need the aggravation of doing a job twice!) so please
inspect the starter / alternator before you start the repair.
Returned items
must be complete, clean and unused, and in their original packaging. Please
don't paint the starter / alternator, install the stater / alternator or throw away the box until you're sure
the starter / alternator you have is the part you need! Please do not write on or alter the
box in any way. We cannot issue return credit for starters / alternators which have been
installed, painted, modified or returned without their original packaging.
If you decide you
don't need the starter / alternator, we don't mind taking it back but we can't recover the
shipping cost. Customer is responsible for the returned shipping costs. If you
refuse delivery or the carrier returns a package because you provided an invalid
address, the cost of return shipping will be deducted from your refund. Refunds
can take up to 5 business days to be issued. Providing us with a return tracking
number will ensure a faster refund. Refunds will be issued in the same form as
you paid, (i.e. Credit card payments will receive credit to the same card used
to place the order). You will receive email confirmation when the refund has
been issued.
Cores
Some starters / alternators we sell have a core charge associated with them.
The core charge
is a deposit to encourage the return of old starter / alternator to be remanufactured. You pay
the core charge when you place your order. If you return the old starter / alternator to us, we
refund the core charge. To receive credit, cores must be returned within 30
days of the date your order was placed. Cores must be complete,
rebuildable, fit the same vehicle application and be returned in the box the
remanufactured starter / alternator came in. This means the starter / alternator you send back needs to have
whatever components (like pulleys) came on the remanufactured starter / alternator. Shipping
charges for returned cores are the responsibility of the customer and are non-
refundable. As with any return, before returning a core you must obtain a Return
Authorization number and follow return instructions by contacting us prior to
sending the merchandise back.
Warranties
All our products
carry a LLT warranty.
LENGTH OF WARRANTY
The Limited Lifetime Warranty is
issued to the original purchaser of the starter / alternator and owner of the automobile on
which the starter / alternator is installed and in nontransferable.
Starter Pros warrants
that if the part that you purchased fails as a result of defective workmanship
or material and or wears out we will replace such starter / alternator.
WHERE AND HOW WILL THE WARRANTY
BE HONORED?
All starters / alternators under warranty must be
returned to Starter Pros along with the original sales receipt and the
warranty card that was given to you at the time of purchase in order for the
warranty to be valid.
All
starters /
alternators do wear out. This warranty is designed to protect you, the purchaser
against defects and premature failure, not to provide free unlimited replacement
parts which fail through normal use.
DISCLAIMER AND EXCLUSIONS TO
COVERAGE APPLICABLE TO ALL ABOVE WARRANTIES
THIS WARRANTY DOES NOT APPLY TO
PARTS IF:
1. Installed in
vehicles used commercially or for racing.
2. Modified, abused,
altered, improperly installed, or damaged by accident, negligence or misuse.
THE WARRANTY EXCLUDES
1. Transportation
expenses.
2. Compensation for
any inconvenience or loss of use of the part.
3. Reimbursement for
a rental car, for time off work, loss of income, towing charges, legal fees, or
any other
consequential damages.
4. The cost of labor
or any other parts required to remove the defective or worn out part.
THIS LIMITED WARRANTY REPRESENTS
THE TOTAL LIABILITY OF STARTER PROS FOR ANY WARRANTED PART, AND ALTERNATOR
PROS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR PARTICULAR PURPOSE. STARTER
PROS SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY CONSEQUENTIAL OR SPECIAL
DAMAGES. |
